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General conditions

1. Definitions

  1. Seller / We / Us / Our: My Moissanite, a sole proprietorship registered in The Netherlands.
  2. Buyer / You / Your: Any person or legal entity purchasing products or services from My Moissanite.
  3. Consumer: A natural person acting outside the scope of a business or profession.
  4. Business Customer: Any person or entity acting within a commercial or professional capacity (B2B).
  5. Products: All types of jewelry and related items sold by My Moissanite.
  6. Custom Orders: Any product designed through a bespoke CAD (Computer-Aided Design) process or otherwise made-to-order specifically for the Buyer.
  7. Website: https://mymoissanite.uk

2. Company Information

  1. Business Name: My Moissanite (Sole Proprietorship)
  2. Chamber of Commerce: 57291683
  3. Registered Address: Mandelaplein 1, Almere, The Netherlands
  4. Email: [email protected]
  5. Customer Service Hours: Standard CET business hours (please email outside these hours).
  6. VAT Number: NL002282353B04

3. Scope

  1. These General Terms & Conditions apply to all offers, orders, and agreements between My Moissanite and the Buyer.
  2. These General Terms & Conditions apply to both Consumers and Business Customers, unless otherwise specified.
  3. By placing an order, the Buyer confirms having read, understood, and agreed to these General Terms & Conditions.

4. Offers & Pricing

  1. Pricing Inclusion/Exclusion of VAT

    • For EU-based Buyers (as detected by IP), prices on the Website are displayed inclusive of VAT.
    • For Buyers accessing the Website from outside the EU, prices are displayed exclusive of VAT.
    • Final VAT or tax calculation may depend on the Buyer’s actual shipping address.
       

  2. Price Adjustments

    • We reserve the right to correct or modify prices at any time, even after an order is placed, in the event of obvious errors or technical malfunctions.
    • If an order has already been paid, we will contact the Buyer regarding any required price adjustment. The Buyer may either accept the adjusted price or receive a full refund.
       

  3. Import Duties & Taxes

    • Buyers outside the EU are responsible for any import duties, customs fees, or local taxes in their destination country.
       

  4. Validity of Offers

    • All offers are non-binding, subject to availability, and may be withdrawn or modified at any time.

5. Ordering Process

  1. Order Methods

    • Orders can be placed via the Website (including live chat), email, or WhatsApp.
    • No minimum order quantity applies.
       

  2. Custom Orders

    • Buyers may request a custom design via a dedicated form on the Website or via email.
    • We charge a non-refundable EUR 50.00 deposit for the CAD design process. This deposit will be deducted from the final purchase price if the Buyer proceeds with the order.
    • Production time for Custom Orders is typically 1–3 weeks after CAD approval, but may vary.
       

  3. Order Confirmation

    • After receiving an order, we will send an order confirmation via email.
    • We reserve the right to refuse or cancel an order if circumstances require.
       

  4. Stock Status

    • In-stock items usually ship promptly (see “Shipping & Delivery” section).
    • Items marked as out-of-stock may require a lead time of 1–2 weeks (or 2–3 weeks for certain metals or items).
    • The Website indicates stock status on product pages once attributes (size, metal, etc.) are selected.

6. Payment

  1. Payment Methods

    • We accept all major payment methods offered via Mollie, such as iDEAL, credit cards, PayPal, Klarna, in3, and others.
    • Payment is generally required at checkout unless a post-payment method (e.g., Klarna) is selected.
       

  2. Payment Deadlines

    • For immediate payment methods, the Buyer must pay upon order.
    • For post-payment methods, the Buyer must adhere to the payment terms and deadlines stated by the respective payment provider.
       

  3. Currency

    • Orders are processed in EUR unless otherwise indicated. Currency conversions and fees are at the Buyer’s expense if using non-EUR payment methods.

7. Shipping & Delivery

  1. Shipping Destinations

    • We ship worldwide.
       

  2. Shipping Carriers & Costs

    • We use various shipping carriers (e.g., PostNL, UPS, DHL) depending on destination and service.
    • Shipping fees vary by destination. For details, see our Shipping Information page: https://mymoissanite.uk/shipping-information.
       

  3. Delivery Times

    • Netherlands (In Stock): Order before 18:00 = next business-day delivery.
    • Europe (In Stock): Order before 17:00 = next business-day delivery.
    • Outside Europe (In Stock): Approx. 2–3 days.
    • Out of Stock: 1–2 weeks for most items, or 2–3 weeks for certain metals/finishes.
    • Custom Orders: 1–3 weeks post-CAD approval.
    • All stated delivery times are estimates and not binding. My Moissanite is not liable for delays.
       

  4. Risk of Loss

    • Risk of damage or loss passes to the Buyer upon delivery.
    • For items valued over EUR 100, we insure the shipment. If the parcel is lost, we will bear the damage and arrange a new shipment.
       

  5. Partial Shipments

    • If multiple items are ordered, we may offer split shipments.
    • For orders above EUR 500, partial shipments are free of additional charge.
    • For orders below EUR 500, the Buyer may choose a split-shipment option at checkout for an additional fee of EUR 20–50, depending on location and shipping method.

8. Right of Withdrawal (Consumers Only)

  1. Return Period

    • Consumers have the right to return eligible Products within 30 days from the date of receipt.
    • The item must be in its original packaging and in a re-sellable, unused condition (only reasonable inspection allowed).
       

  2. Exceptions

    • Custom Orders created via CAD design are not returnable.
    • Engraved items that started as standard in-stock items are returnable if otherwise in new condition.
       

  3. Return Procedure & Costs

    • The Buyer must inform us within 30 days of receipt if they wish to exercise the right of withdrawal.
    • The Buyer bears the cost of return shipping if they seek a refund. We will deduct any original shipping costs from the refund.
    • If the Buyer requests an exchange instead of a refund, we cover the shipping for the exchanged Product (both ways, if applicable).
       

  4. Refunds

    • Once the returned Product is inspected and approved, we will refund the purchase price (minus any applicable deductions for damaged packaging or shipping fees).
    • If the Product itself is damaged, we reserve the right to refuse the return or reduce the refund accordingly.
    • If the packaging is damaged, we may withhold EUR 10–25 from the refund to cover replacement packaging.
       

  5. Condition of Returned Items

    • The right of withdrawal expires if the item shows signs of significant use (scratches, wear, etc.).
    • In such cases, we may refuse the return or apply a proportionate reduction to the refund amount.

9. Custom Orders & CAD Designs

  1. CAD Deposit

    • A EUR 50 non-refundable deposit is required for CAD design work. This deposit is credited toward the final purchase price if the Buyer proceeds.
    • If the Buyer does not proceed, the EUR 50 covers design time and is not refunded.
       

  2. Production Time

    • Typical production time for Custom Orders is 1–3 weeks post-CAD approval, but may vary.
    • My Moissanite is not liable for damages or losses due to any production or shipping delay.
       

  3. Minor Variations

    • The final Product may differ slightly from CAD renderings or product images (e.g., color tone, setting details). By placing a Custom Order, the Buyer acknowledges these potential variations.
       

  4. Non-Returnable

    • Fully bespoke CAD-based items are not eligible for return or exchange, unless defective per our warranty policy.

10. Warranty & Repairs

  1. Consumer Warranty

    • We offer a lifetime warranty on all jewelry for Consumers covering material or manufacturing defects, such as loosening prongs or stones falling out without a clear external cause.
    • This warranty does not cover normal wear and tear (e.g., minor scratches or thinning over time), misuse or abuse (including exposure to harsh chemicals or physical damage), accidental damage, lost or stolen items, or damage caused by natural events such as floods or fires.
    • If a defect covered by the warranty occurs, we will repair or replace the item free of charge. This includes functional issues resulting from production flaws.
       

  2. Business Customers (B2B)

    • For Business Customers, the warranty period is 1 year, if permitted by law.
    • After this 1-year period, repair or replacement is at our discretion and may incur charges.
       

  3. Procedure

    • If a defect arises, the Buyer must contact us immediately at [email protected] with a description of the issue and, if possible, photos.
    • The Buyer must complete the Return and Repair Request Form to initiate a warranty claim. Once the claim is received and approved, we typically take 1–2 business days to process it.
    • The actual repair or replacement may take several weeks, depending on the nature of the issue.
    • We may offer the option for a recommended local jeweler to perform the repairs at our cost, provided we approve the quote beforehand.
       

  4. Shipping Costs

    • For the first warranty claim, we cover shipping costs in both directions.
    • If additional warranty claims arise, shipping costs to and from our facility become the Buyer’s responsibility.
    • A maximum of two warranty claims are allowed per item.
       

  5. Exclusions

    • My Moissanite is not liable for incidental or consequential damages beyond the product’s purchase price.
    • Items lost or stolen are not covered under the warranty.
    • Damage from misuse, abuse, normal wear and tear, unauthorized repairs, or natural disasters is excluded.
       

  6. Additional Notes

    • Items modified by third-party jewelers remain fully covered under our warranty if the modifications are carried out by a local jeweler recommended or approved by My Moissanite.
    • The lifetime warranty applies to the original purchaser’s lifetime.
    • Each replacement item issued under warranty also includes a lifetime warranty.

11. Product Authenticity & Quality

  1. Materials & Stones

    • We sell only precious metals (silver, gold, platinum) and genuine lab-grown moissanite stones in our standard stock.
    • Any other stones are sold only as Custom Orders.
       

  2. Certificates

    • Our moissanite jewelry may come with a GRA certificate; GRA is not a recognized gemological authority and is provided only for marketing/informational purposes.
       

  3. Disclaimer

    • Minor variations in color, brilliance, or clarity may occur between stones, as each stone is unique.

12. Liability & Limitation of Liability

  1. Maximum Liability
    • Our liability shall be limited to the amount of the purchase price of the Product giving rise to the claim.
       
  2. Insured Shipments
    • For items over EUR 100, we insure the shipment. In case of loss or damage in transit, we will bear the cost of a replacement.
       
  3. Delays
    • We are not liable for any direct or indirect damages resulting from production or delivery delays.

13. Force Majeure

  1. Events Covered
    • We are not responsible for failure or delay to fulfill any obligation due to events beyond our reasonable control (e.g., natural disasters, strikes, lockouts, import/export bans, pandemics, etc.).
       
  2. Notification
    • In the event of force majeure, we will notify the Buyer as soon as possible, and our obligations will be suspended for the duration of the event.

14. Privacy & Data Processing

  1. Privacy Policy

    • We collect personal data necessary to process orders and occasionally to send newsletters.
    • We never sell personal data to third parties.
    • For details, please refer to our Privacy Policy: https://mymoissanite.uk/privacy-policy.
       

  2. Cookies

    • We do not have a separate cookie policy at this time. Any use of tracking or session cookies is consistent with applicable privacy laws.

15. Intellectual Property

  1. Copyright

    • All product images, descriptions, and content on the Website are the exclusive property of My Moissanite and are protected by copyright.
    • Unauthorized use or reproduction is prohibited.
       

  2. Trademark

    • Our logo is a registered trademark. Use of our logo without permission is strictly prohibited.

16. Discount Codes & Vouchers

  1. Validity
    • Discount codes or vouchers, when offered, are typically valid for 1 year from the date of issue unless stated otherwise.
       
  2. Non-Transferable
    • Discount codes or vouchers may not be redeemed for cash and are non-transferable unless explicitly stated.

17. Governing Law & Disputes

  1. Applicable Law
    • All transactions and these General Terms & Conditions shall be governed exclusively by Dutch law.
       
  2. Jurisdiction
    • Any disputes shall be submitted to the competent court in Amsterdam, The Netherlands.
       
  3. Alternative Dispute Resolution
    • If mandatory consumer protection or EU regulations provide for ADR, Buyers may be entitled to seek resolution through such mechanisms.

18. Amendments to the Terms & Conditions

  1. We reserve the right to amend or update these General Terms & Conditions at any time.
  2. The official and binding version of these General Terms & Conditions is in English, published on our Website at https://mymoissanite.uk.
  3. Buyers are advised to check the General Terms & Conditions periodically. Placing an order after changes are posted constitutes acceptance of the revised General Terms & Conditions.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

By placing an order with My Moissanite, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.