Frequently Asked Questions

At this time, our primary focus is on online sales, and we're currently unable to accommodate in-person visits. While we may consider opening a store with a showroom in the future, it is not our priority at the moment.

For this, see this page.

No problem! Reply to the order confirmation you received from us in your inbox, or contact us using the contact information on this page.

With every update of your order, you will automatically receive an email. At the moment your order is shipped you will also receive a tracking code, with which you can track your order. In addition, you can log into your account (if you have one) to track the status of your order. Still can't figure it out? Then contact us.

Within the Netherlands, your order is always free of shipping charges.

For rates outside the Netherlands and other information regarding shipping, see this page.

My Moissanite's jewelry is known worldwide as being made of splendid quality. It is rare for our jewelry to contain manufacturing defects. Yet the possibility of error always exists.

As a result, we offer a lifetime limited warranty on all of our products. That's how confident we are in our jewelry!

Want to know what exactly is covered by this warranty? Then click here.

Click here to create an account with My Moissanite.

Moissanite is a naturally forming mineral, much like diamond, emerald or ruby.

First discovered in 1893 by French scientist Henri Moissan (thus the name "moissanite"), it is incredibly rare by nature (many times rarer than diamond).

Once cut, moissanite is strikingly similar to diamond. Only a connoisseur can tell the two apart. Moissanite, however, is a gemstone in its own right with a completely different composition than diamond.

Meanwhile, moissanite and diamond are often compared with each other. That's because more and more people are choosing moissanite as an alternative to diamond. For example, many people nowadays consider purchasing a moissanite engagement ring instead of a diamond ring.

For more information, you can read this article.

Moissanite is a completely different gemstone than diamond. So the two actually have nothing to do with each other. Moissanite, however, looks very much like diamond. Because of this, the two gemstones are often compared. After all, only a connoisseur can tell the difference.

Moissanite is double refractive. Diamond, on the other hand, is singularly refractive. This means that moissanite reflects light twice, where diamond does so once. In addition, moissanite has a higher refractive index (2.65 versus 2.42). This means that moissanite reflects more "fire" (color) than diamond.

Also, diamond is the hardest gemstone in the world. Moissanite, however, comes in second. For example, diamond is a 10 on the Mohs scale (the highest score) and moissanite 9.25-9.5. Moissanite is therefore harder than sapphire, emerald and topaz! Only a diamond or other moissanite can scratch it. Like diamond, it is incredibly hard and virtually unbreakable.

Both diamond and moissanite can be found in nature. Moissanite, however, is much rarer. Commercially available moissanite, however, has always been grown in laboratories because it is far too rare in nature.

In addition, moissanite is overwhelmingly the ethical choice compared to diamonds, because moissanite has always been grown in laboratories while more than half of all excavated diamonds come from conflict zones.

Most people like the overall light reflection of moissanite better than diamond. Therefore, it does not make sense these days to spend so much money on diamonds, when you can get something more beautiful and of equal quality for a fraction of the price!

For more information, you can read this article.

Absolutely. A 1 carat moissanite and a 1 carat diamond share identical dimensions. Though moissanite is slightly less dense and therefore lighter than diamond, we've standardized our size measurements to align with diamond carat sizes. This ensures you can easily compare and visualize the size of your moissanite jewelry, providing a familiar and convenient reference.

Rest assured, despite being slightly less dense (by 5-10%) than diamonds, moissanite is still remarkably durable and hard. In fact, it ranks as the second hardest gemstone in the world, surpassed only by diamonds.

You can make a request for a custom moissanite jewelry without any obligations or cost. This may be based on photos of, say, a diamond ring, earrings, bracelet or necklace that you have seen on another website.

We will then respond within 24 hours with an appropriate proposal. Included in this is an estimate in terms of price. If you accept our proposal, we ask for a € 50 deposit. These costs are required to create the 3D design.

Once we receive the €50 deposit, we will have our 3D designer prepare an identical design based on the photos we received. This takes about 1 to 2 days. Once completed, we share the design via email or WhatsApp. We can then discuss this by phone, email or over WhatsApp. During this period, you will have the opportunity to pass on any adjustments you might desire.

Once you approve the design, we ask for the full payment less the €50 deposit. We'll then proceed to production.

Two to three weeks later, your custom-made jewelry will be ready for shipping or pickup!

Absolutely! Contact us, and we will be happy to show you previous assignments.

Absolutely, your privacy is a priority for us. All items are shipped in a plain brown box with no visible indications that it contains jewelry. This ensures a discreet delivery, so only you will know what treasures the package holds.

If you opt for DHL Express as your shipping method, you'll receive an email as soon as the parcel has been dispatched. This email will provide you with various delivery options that you can customize to suit your needs. Whether you want the package left with a neighbor, sent to a DHL pickup location, or wish to change the delivery time or date, you have endless options to choose from. Rest assured, we've designed our shipping process to be as flexible and discreet as possible.

If you choose DHL Express, you'll have a wealth of options at your fingertips. As soon as your parcel is dispatched, you'll receive an email outlining various delivery choices that you can customize to fit your needs. Whether you'd like your parcel left with a neighbor, delivered to a DHL pickup location, or you want to adjust the time or date of the delivery, DHL Express offers you the flexibility to tailor your delivery to your convenience. If you opt for PostNL, you won't be able to make any changes to the delivery details or delivery time once the parcel is shipped, but you can choose a PostNL Service Point as an alternative.

If your ordered product is in stock, it will be shipped the same day if the order was placed before 6:00 pm CET.

However, we do not always have all sizes and types in stock. You can then still order, but the delivery time in that case is 1-3 weeks. Therefore, pay close attention when choosing any options on your desired product.

The product page always indicates whether it is in stock or not.

For more information, see this page.

Within the Netherlands, your order is always free of shipping charges.

For rates outside the Netherlands and other information regarding shipping, see this page.

If you are in doubt between two ring sizes because you are just in between, we recommend choosing the larger ring size. You will then almost always have the right size. Do you still have doubts? Then contact us.

See our ring size calculation page for this.

My Moissanite jewelry never tarnishes or discolors. That's because we work exclusively with solid precious metal. This means that all of our jewelry is made of solid silver, gold, or platinum.

However, silver can develop some natural tarnish. This is normal and is very easy to polish away with silver polish or a cleaning solution.

You can shower and swim with our jewelry without any problem.

Beware, however, of swimming in pools with chlorine. Chlorine can adversely affect your jewelry. Thus, it is strongly advised against wearing your jewelry while swimming in water containing chlorine.

Swimming in the sea or pools with salt water is fine, but be careful not to lose your favorite piece of jewelry!

My Moissanite works exclusively with solid precious metals. So our jewelry is always made of solid silver, gold, or platinum. We do not do silver plating or gold plating of stainless steel. In fact, this will cause jewelry to discolor or peel off.

Gold plated means that a thin layer of gold is applied to another type of (precious) metal. This can be a layer of 10, 14, or 18 karat gold on silver or stainless steel. My Moissanite does not sell gold-plated jewelry.

Silver-plated means the same thing, but with a thin layer of 925 silver (92.5% pure silver). My Moissanite does not sell silver-plated jewelry.

Rhodium-plated means that a layer of rhodium is applied. This gives both silver and gold a beautiful, bright, white color. So silver becomes brighter, and yellow gold becomes white gold. All silver and white gold jewelry from My Moissanite is rhodium-plated.

Because we always want to deliver a high-quality product, we work exclusively with precious metals. This includes all precious metals, such as silver, gold and platinum.

All of our moissanite stones are made exclusively for My Moissanite. These are always guaranteed in clarity VVS1 or better, D-E-F colorless, and of excellent cut quality.

Yes, our jewelry is hypoallergenic. This is due to our careful selection of materials and adherence to high-quality standards across all our products. Our white gold, for instance, is free from nickel, a common allergen, and comprises a high percentage of pure gold (58.5% for 14k and 75% for 18k), known for its hypoallergenic properties. The additional metals in the alloy, such as silver, zinc, and brass, are also chosen for their low allergenic potential.

Furthermore, our silver and platinum jewelry items are inherently hypoallergenic. Silver is a noble metal with natural hypoallergenic properties, making it an excellent choice for those with sensitive skin. Similarly, platinum is highly biocompatible and does not typically cause allergic reactions, thanks to its purity and the absence of nickel in its composition.

Overall, our commitment to using hypoallergenic materials ensures that our jewelry is safe and comfortable for everyone, including those with sensitive skin or metal allergies.

No, we do not use nickel in our white gold.

Our 14k white gold is composed of 58.5% pure gold, complemented by an alloy of 91% silver, 4% zinc, and 5% brass.

For 18k white gold, the composition is 75% pure gold, balanced with 80% silver, 10% zinc, and 10% brass to maintain the desired color and strength.

Moissanite is renowned for its lasting brilliance and shine, closely resembling that of diamonds. Unlike zirconia, which may fade or cloud over time, moissanite maintains its clarity and sparkle throughout multiple lifetimes. This durability makes it an excellent choice for jewelry that retains its beauty over time, such as engagement rings.

Yes, at My Moissanite, we understand the importance of personalization and the unique touch it adds to your jewelry. We are pleased to offer engraving services in various alphabets including Cyrillic, Arabic, Chinese, Devanagari, and more. Whether you want to capture a special message, a name, or a date in your preferred alphabet, we're here to make it happen with precision and care.

When placing your order, simply input the text exactly as you wish it to appear on your jewelry. Please ensure that the characters are entered correctly. If you have any concerns or special requests, don't hesitate to contact us directly; we're here to assist you every step of the way.

The number of characters might be limited depending on the jewelry piece due to space constraints. Please note that the more characters you put in, the smaller the engraving will turn out to be.

No, requesting engraving in a different alphabet will not affect the delivery time.

Yes, you can still return your ring. Even when it is engraved.

No, we do not charge extra for engraving. This is part of our highly customer-satisfaction oriented service.

Certain emojis, such a hearts, can be included in your engraving! Please note that while they add a fun and personal touch, they will be engraved in a single color, matching the rest of your inscription.