Custom product
Shipping, import duties and fees included
Shipping, import duties and fees included
If you've received a review request from us, we'd love to hear about your experience! Since your custom moissanite piece doesn't have a specific product page, please leave your review here. Your feedback will help other customers learn about our customization process and the quality of our work. Thank you for sharing your thoughts!
Every piece is covered by our warranty against workmanship issues under normal wear, including loosened prongs or a stone coming out of its setting. Gold and platinum jewellery is covered for life. Silver jewellery is covered for two years. Every moissanite stone is covered for life, regardless of the metal. If it ever chips, breaks, or becomes cloudy, we will replace it free of charge. We pay the shipping both ways when you make a claim. For full warranty details, see our warranty conditions.
Free worldwide shipping with DHL Express on every order. In-stock orders placed before 17:00 CET on business days are dispatched the same day, with next business day delivery within Europe and 2 to 3 business days to major destinations worldwide.
Any duties or taxes due are included in the final checkout price, so there are no surprise fees after dispatch.
You also have 90 days to exchange your piece for free, including engraved pieces, and 14 days to request a full refund on eligible items in original condition. For full shipping and return details, see our shipping information.
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If you cannot find exactly what you are looking for, we can design it with you. It starts with a precise 3D design that you approve, and we then make your piece in solid gold, silver or platinum.
If you are unsure about a size, are comparing metals, or are working against a deadline, you do not have to figure it out alone. The AI assistant on every page can answer most questions straight away. If you need a person, ask to escalate and our team will contact you directly within 1 to 2 hours during European business hours.
Get help choosingSometimes a design is almost perfect, but not quite. Maybe you'd like a thicker band, a different side stone colour, or a completely new piece inspired by this one. Whatever the change, we'll make it happen.
Tell us what you have in mind and our design team will get back to you with a tailored quote within 24 hours.
We've received your request. Our team will get back to you within one business day.
International recognition
Finalist Export through e-Commerce
One of just seven finalists for worldwide e-commerce export.
Our jewellery reaches customers across the globe, and this recognition marks a proud milestone in our international journey.
The DHL Atlas Awards recognise Spanish businesses that are growing beyond their borders. Our finalist selection celebrates the international growth of My Moissanite.